Customer Care

Customer Care

Each piece from Faye Kim Designs is expertly crafted locally in Connecticut. Your order will arrive hand packed, and beautifully wrapped for you to enjoy or gift to a loved one.

Due to the natural variations of gemstones, pearls, and metals - colors may vary slightly from images online.

We ship domestically and internationally.

All orders are shipped fully insured with signature required.

Shipping prices vary by location and are calculated at checkout. Standard shipping rates apply to all destinations, and import taxes & duties are paid by the recipient.

You may request to return an online order within 5 business days of receipt. The item must be returned unworn, in original condition, accompanied by the original packaging.

Returns will be processed upon receipt to the original form of purchase. Please note that it may take up to 10 days for the refund to post to your account. Shipping charges are not refundable.

All sale items are final sale and cannot be exchanged or returned.

To request a return please email within 5 business days of receiving your order.

Pack your order securely in it's original packaging and send it back to us fully insured to the below address:

Faye Kim Designs

190 Main St,

Westport, CT 06880